Are you ready to be a big part of something big?

At Trader Interactive, we make buying and selling a great experience. We’re a group of go-getters who decided they didn’t want to settle for the status quo. We come together as one team to build value and drive innovation across our industries - but we have fun while we do it and make sure our people are always our #1 priority.

When it comes to your career, we want to provide big opportunities to help you make a big impact. But for this to be possible, we strive to feel small. Small enough to quickly change tack, small enough to learn from different teams and small enough to connect authentically with leadership.

And one of the best parts? We give you the freedom to work from whatever working location works best for you and your lifestyle - yes, this means you can be 100% remote if you want to be!

What We Offer

• An inclusive and supportive work environment where you can move your career forward and will have the chance to do work that has real, significant impact on the world.

• The opportunity to be a part of a global group of digital marketplace businesses (CAR Group) located across Australia, Brazil, Chile and South Korea - collectively we have around 1,800 team members worldwide, and our Global Talent Exchange Program means you might just find yourself working in one of those businesses sometime soon.

• Plenty of flexible leave options and employee benefits including up to 31 days of paid time off in your first year, continuing education with access to LinkedIn Learning, a full benefits package including medical, dental & vision, 401K with company match, and wellness program.

What You’ll Do

• Overall care and maintenance of clients, from inception to retention including, but not limited to:

  • New Account Set ups

  • Customer Training (onboarding and ongoing throughout customer life cycle)

  • Account Maintenance (ie, territory change requests, updates to reports, etc)

  • Assist in Cancellation Management and Retention efforts

  • Recommend and Show Value of Product Upgrades

• Own customer resolution and ensure prompt response time

• Provide recommendations/collaborate with internal stakeholders on product and process improvements

• Analyze, troubleshoot, provide recommendations, and solve customer concerns related to and/or affecting their account

• Assist with data vendor audits and communications

What We’re Looking For

• 1+ years of customer service experience

• Ability to analyze and derive insights from data

• Exceptional interpersonal skills, with ability to collaborate and work across teams and departments

• Effective communication skills, both verbal and written, to internal and external customers

Bonus Points

• Sales experience

• Knowledge of computer software, such as Microsoft Office, Excel and Google Suite, and CRM

• Experience working with Data solutions and/or Digital Advertising solutions

• Basic knowledge of RV, Powersports, Marine, Trailer, Manufactured Housing

So come and join our team - because every role is a big role in our plans to go big.

TI proudly supports a diverse workforce, and we encourage candidates from underrepresented groups to apply. Trader Interactive is an equal opportunity employer where hiring is based entirely on business needs, job requirements, and individual merit.