Are you ready to be a big part of something big?

At Trader Interactive, we make buying and selling a great experience. We’re a group of go-getters who decided they didn’t want to settle for the status quo. We come together as one team to build value and drive innovation across our industries - but we have fun while we do it and make sure our people are always our #1 priority.

When it comes to your career, we want to provide big opportunities to help you make a big impact. But for this to be possible, we strive to feel small. Small enough to quickly change tack, small enough to learn from different teams and small enough to connect authentically with leadership.

This role will be based out of our office located in Town Center in Virginia Beach, VA.

What We Offer

• An inclusive and supportive work environment where you can move your career forward and will have the chance to do work that has real, significant impact on the world.
• The opportunity to be a part of a global group of digital marketplace businesses (CAR Group) located across Australia, Brazil, Chile and South Korea - collectively we have around 1,800 team members worldwide, and our Global Talent Exchange Program means you might just find yourself working in one of those businesses sometime soon.
• Plenty of flexible leave options and employee benefits including up to 31 days of paid time off in your first year, continuing education with access to LinkedIn Learning, a full benefits package including medical, dental & vision, 401K with company match, and wellness program.

What You’ll Do

This is your opportunity to make a big impact on the daily success of Trader Interactive’s remote and hybrid employee base and be a critical team member to the IT Support team. You will provide support services to employees with first-level technical problems and information technology issues involving desktop, laptop, or network services. With guidance, you will create and track help desk tickets in the system to ensure prompt and satisfactory resolution to issues and install and support licensed and internal software /hardware and ensure that equipment is shipped and deployed effectively.

• Configure, install, upgrade, move, troubleshoot, and repair computers, printers, phones, and associated peripherals
• Provide guidance to employees through the process of fixing technical issues and troubleshoot mid tier IT issues and escalate complex issues to the appropriate team member
• Respond to support tickets entered into the tracking system in a timely manner
• Assist employees with technical issues or questions relating to computer hardware or software devices
• Communicate recurring issues with computer hardware or software to management and document common support procedures for employees to follow
• Track and coordinate equipment orders to new hires and accept delivery of equipment and supplies and perform necessary inventory and storage tasks
• Assist in maintaining pool of loaner laptops and other equipment

What We’re Looking For

• 0-2 years of experience in a technical support role
• Excellent problem solving and analytical skills
• Excellent customer service and interpersonal skills with solid communication skills, both written and verbal, especially when speaking to a non-technical audience
• Ability to troubleshoot computer and network issues
• Ability to follow established processes and procedures
• Exposure to working with remote desktop applications
• Experience handling computers, hardware components, software issues, and network technologies
• Experience with installing, configuring, and troubleshooting personal computers in a managed desktop environment

Bonus Points

• Previous experience working with Active Directory
• Associate’s Degree or Bachelor’s Degree in computer science or information technology

So come and join our team - because every role is a big role in our plans to go big.

TI proudly supports a diverse workforce, and we encourage candidates from underrepresented groups to apply. Trader Interactive is an equal opportunity employer where hiring is based entirely on business needs, job requirements, and individual merit.