Are you ready to be a big part of something big?

At Trader Interactive, we make buying and selling a great experience. We’re a group of go-getters who decided they didn’t want to settle for the status quo. We come together as one team to build value and drive innovation across our industries - but we have fun while we do it and make sure our people are always our #1 priority.

When it comes to your career, we want to provide big opportunities to help you make a big impact. But for this to be possible, we strive to feel small. Small enough to quickly change tack, small enough to learn from different teams and small enough to connect authentically with leadership.

What We Offer

• An inclusive and supportive work environment where you can move your career forward and will have the chance to do work that has real, significant impact on the world.

• The opportunity to be a part of a global group of digital marketplace businesses (CAR Group) located across Australia, Brazil, Chile and South Korea - collectively we have around 1,800 team members worldwide, and our Global Talent Exchange Program means you might just find yourself working in one of those businesses sometime soon.

• Plenty of flexible leave options and employee benefits including up to 31 days of paid time off in your first year, continuing education with access to LinkedIn Learning, a full benefits package including medical, dental & vision, 401K with company match, and wellness program.

What You’ll Do

• Serve customers by providing product and service information and resolving product and service problems

• Lead case management and problem resolution

• Manage process execution

• Report overall issues and updates regarding private party customer service to department management

• Monitor operations to ensure all phone calls, emails, chats and texts are answered in a timely manner

• Report any errors customers are having with company platforms to product teams, namely in terms of placing, changing or otherwise using company products

• Prepare daily, weekly, and monthly reports on various customer service metrics and KPIs to monitor adequate service in all areas

• Participate in agent development and training via coaching, meetings, and customer contact reviews

• Participate in growth of department by providing ideas and feedback

• Positive care of elevated customer concerns

What We’re Looking For

• 2+ years experience working with high volume inbound and outbound calls and emails

• Superior communication skills, both written and verbal, with internal and external customers

• Strong phone contact handling skills and active listening skills

• Ability to analyze a problem in real-time and provide a solution

• Ability to maintain a calm demeanor under pressure and with frequent changes

• Ability to maintain a positive, empathetic, and professional attitude toward customers at all times

Bonus Points

• Experience leading, mentoring and developing a customer service team

• Familiar with Google Suite, and Microsoft Suite, intermediate level Powerpoint and Excel

• Familiarity or working experience in the Recreational Vehicle and Powersports Industry

• Familiarity with AWACS, Braintree, Salesforce, and Dialpad

So come and join our team - because every role is a big role in our plans to go big.

TI proudly supports a diverse workforce, and we encourage candidates from underrepresented groups to apply. Trader Interactive is an equal opportunity employer where hiring is based entirely on business needs, job requirements, and individual merit.